Important Legal Agreements

HostCLaw provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of are subject to the following terms of service:

Terms & Conditions

1. HostClaw makes no guarantees of service of any kind, whether expressed or implied, for the service it is providing. HostClaw also disclaims any warranty of merchantability or fitness for a particular purpose. HostClaw will not be responsible for damages the Customer suffers. This includes loss of data resulting from delays, non-deliveries, misdeliveries, or service interruptions caused by its own negligence, subscriber's errors or omissions, or due to the fault of third parties. HostClaw agrees to maintain and provide the highest level of service possible, and to maintain a good-faith relationship with the Customer.

2. Customer agrees to defend, hold harmless and expeditiously indemnify HostClaw from any liability, claim, loss, damage or expense arising out of the indemnifying party's breach or violation of any covenant contained in this Policy and resulting from the Customer's use of the service.

3. HostClaw accounts cannot be transferred or used by anyone other than the subscriber and authorized account sub-users. Customer may not sell, lease, rent or assign the connection or parts of the connection to any party not named in this Policy, unless HostClaw's plan allows such service. Customer may allow ftp access to its server and host web sites for its customers without violating this Policy

4. HostClaw reserves the right to cancel service for any reason without prior notice. In case of cancellation, unused fees may be returned to the subscriber on a pro-rated basis.

5. If Customer re-registers after HostClaw's cancellation of the account without HostClaw's written consent, HostClaw will cancel Customer's account and all dues and fees paid to date regardless of whether service has been rendered will be forfeited. Additionally, any amounts due will be immediately payable.

6. HostClaw requires that its agreements be made with a person who is qualified to contract. As such, subscriber must be over the age of eighteen (18) years. Otherwise, a parent or guardian must accept this agreement and enclose the proper payment. HostClaw cannot accept payments from persons who are not at least eighteen (18) years of age, nor can we accept agreements from persons who are not at least eighteen.

7. Customer shall ensure that its use of HostClaw's network services shall not disrupt HostClaw, its associated networks or equipment forming part of the systems. In instances in which an excessive amount of system resources are utilized by a subscriber, HostClaw reserves the right to place CPU process limits on the Customer's account, or a bandwidth throttle, to prevent disruption of service to other customers. HostClaw will make all attempts to contact Customer prior to applying any traffic-slowing restriction to the Customer's account.

8. Use of other organizations' networks or computing resources is subject to their respective permission and usage policies.

9. Use of HostClaw's hosting services could involve listing subscriber's participation in relevant directories, and subscriber expressly grants permission for such listings.

10. Transferring your domain to another provider does not constitute canceling your account with HostClaw. You must notify HostClaw to formally cancel your account to avoid further charges

11. On occasion, HostClaw may have a need to communicate with Customer through e-mail issues related to billing, as well as changes, additions and modifications to the network. It is the responsibility of the Customer to check e-mail sent to the e-mail address listed with HostClaw.

12. It is the responsibility of the Customer to contact HostClaw of any changes to their account, such as phone number, address, credit card information, etc. Customer will be required to provide verification for security purposes authorizing them to make any changes to that account.

13. All domain name registrations may be automatically renewed 30 days prior to expiration unless the Customer requests otherwise in writing, and this communication is acknowledged by HostClaw. HostClaw is not responsible for, and makes no guarantee to notify the Customer of an impending renewal or expiration of domain services. Any renewal notice that may be received does not guarantee that the domain will not be renewed nor does it guarantee that the Customer will have the ability to stop the renewal subsequent to 30 days prior to the expiration of the domain. The Customer is responsible for maintaining knowledge of all services purchased from HostClaw.

14. Equipment provided as a "dedicated server" or other rental product is provided with a manufacturer/ distributor hardware warranty that includes replacement of any parts that may fail during the normal course of operations during the product's warranty term. When technicians replace a hard drive under this warranty, the customer is entitled to a free reinstallation of the base operating system of the server. Except in cases where managed backup service is provided, Customer is responsible for the restoration of any customer applications or data.

15. At Customer's request, HostClaw's technicians may attempt to perform a data recovery from a failing drive; all time spent performing this operation (whether successful or unsuccessful) will be billed at HostClaw's standard hourly System Administrator rate. If a data recovery attempt is performed at Customer's request, HostClaw disclaims any and all responsibility for loss of data on the drive. Customer acknowledges that the results of a data recovery attempt are unpredictable, and further survivability of any remaining data is not guaranteed.

16. our company reserves the right to request the customer’s National ID, passport, or any other verification documents whenever required. If the customer refuses to provide such documents, our company reserves the right to terminate or suspend all of their services.

Spam and Content: Acceptable Use Policies

1. Services provided to the Customer by HostClaw may only be used for lawful purposes. Transmission or publication of any information, data or material in violation of any U.S. Federal or state regulation or law is prohibited. This includes, but is not limited to, material protected by copyright, trade secret or any other statute, threatening material or obscene material. HostClaw reserves the right to remove any and all materials which infringe on copyright work. Such materials may be removed at any time upon receiving a complaint and or notice of copyright infringement per published DMCA compliance policy. HostClaw agrees that in except for extreme cases, customers will be contacted prior to disconnection of service. In order to preserve the quality and integrity of the HostClaw network, the hosting of "IRC" or "Shell" servers is not permitted.

2. Customer agrees not to transmit, promote, or otherwise make available any software, product or service that is either illegal or violates this agreement. Such software, products or services include, but are not limited to, programs designed to send unsolicited advertisements (i.e. "spamware") and services which send unsolicited advertisements.

3. Customer shall not transmit any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law or regulation or would likely be offensive to the recipient thereof.

4. Use of HostClaw's connection in a manner that is disruptive, damaging, unlawful, offensive, or intrusive as determined by HostClaw shall be considered a breach of this Policy and may result in cancellation of service.

5. Under no circumstances shall resources be utilized to transmit or distribute unsolicited bulk email ("UBE", "spam"). Likewise, the sending of UBE from another service provider advertising a website, email address, services, or utilizing any resources hosted on HostClaw's network is prohibited.

6. Customer must maintain an abuse role account e-mail address, "abuse@hostclaw.com" per RFC 2142. This address should be exempt from spam filtering and will be used as HostClaw's point of contact for communicating violations of HostClaw's terms of service.

Customer Responsibility for Customer's Users

1. All customers of HostClaw are responsible for the actions of their users and agree to ensure that their users abide by the rules set forth above. Complaints received for customers or users of HostClaw customers will be forwarded to the Customer contact on record by HostClaw. Acknowledgment and satisfactory resolution must be achieved within 48 hours of initial notice. HostClaw reserves the right to suspend access to content deemed inappropriate such as phishing scheme landing pages immediately after sending customer notification. Repeat violations will not be tolerated.

Billing

1. All services are recurring unless otherwise agreed upon. This excludes maintenance related one-time charges.

2. Customers are required to submit proper cancellation requests via the HostClaw online billing cente. Requests for service removal will be applied to the next billing date should the request come after six days prior to the invoice due date.

3. Support services are billable at $125.00 per hour at fifteen minute increments. All support requests are eligible for billable time.

4. At HostClaw.com, customers are responsible for maintaining their account, including ensuring that valid and up-to-date credit card information is provided. By using our services, you agree that HostClaw.com will automatically charge the credit card on file for all applicable fees, subscriptions, or services as per the agreed billing cycle. Please note that all charges are non-refundable unless otherwise specified in our terms of service or applicable law.

No Refund Policy

1. HostClaw.com maintains a strict no refund policy. None of the services provided are refundable under any circumstances unless a refund has been explicitly agreed upon in writing prior to the transaction. All charges are final except in cases of such prior written agreement, as detailed in our Terms of Service.

Automatic Charges Policy

1. At HostClaw.com, customers are responsible for maintaining their account, including providing and updating valid credit card information. By using our services, you authorize HostClaw.com to automatically charge the credit card on file for all fees, subscriptions, or services as per the agreed billing cycle, as outlined in our Terms of Service.

Affiliate Products Cancellation Policy

1. HostClaw.com’s affiliate products are generally non-cancelable. In the exceptional cases where cancellation of affiliate products is permitted, customers must provide written notice to HostClaw.com at least 30 days prior to the desired cancellation date. Failure to provide this 30-day prior notice will result in the continuation of charges and services, with no cancellations allowed. This policy is strictly enforced to ensure compliance with our affiliate agreements, as detailed in our Terms of Service.

Dispute Resolution Policy

1. At HostClaw.com, initiating a dispute requires payment of a $150 dispute fee, which must be paid upfront before the dispute is processed. If the dispute is resolved in the customer’s favor, both the original disputed amount and the $150 dispute fee will be credited to the customer’s account as account credits, not as cash refunds. Please be aware that no disputes are accepted for payments made through gateways such as PayPal, Stripe, or cryptocurrencies. Customers are advised to understand this policy before placing an order. All dispute-related terms are strictly enforced as outlined in our Terms of Service.

Suspension and Termination Policy

This Suspension Policy (the "Policy") sets forth the circumstances, procedures and consequences under which Hostclaw Technology/Hostclaw ("the Company") may suspend or terminate access to, and provision of, any service, product, account or related offering (collectively, "Services"). This Policy is strict by design to protect the Company, its customers, its systems and its legal obligations. By using or maintaining any Services from the Company, the customer ("Customer") agrees to the terms of this Policy.

Defination

1. Suspension — temporary removal, disabling, or restriction of Customer access to all or part of the Services.
2. Termination — permanent discontinuation of Services and closure of Customer account.
3. Verified Documents — government-issued identification, passport, national ID, utility bill, corporate documents, or any additional documents the Company reasonably requests for verification.

Scope

This single, unified Policy covers both temporary suspension and permanent termination. All references to "suspension" include steps that may lead to termination if the underlying issue is not resolved.

Suspension and Termination Grounds

1. Non-Payment or Delinquency: Failure to pay invoices, charges, or other sums owed by the due date.
2. Material Breach: Breach of the Terms of Service, Acceptable Use Policy, or any other agreement with the Company.
3. Fraud, Illegal Activity or Misuse: Actual or suspected engagement in illegal, fraudulent, abusive or criminal conduct using the Services.
4. Security Threats: Activity that threatens the Company’s infrastructure, data integrity, or other customers (including malware, DDoS, intrusion attempts).
5. Failure to Provide Verification: Refusal or failure to timely provide Verified Documents upon request (including National ID or passport).
6. Regulatory or Legal Requirement: A court order, governmental request, or legal obligation requiring suspension or termination.
7. Violation of Export, Sanctions or Other Compliance Rules: Engagement in activity prohibited by applicable export controls, sanctions regulations, or compliance requirements.
8. Abuse of Services: Excessive or prohibited resource usage or any activity that significantly degrades the Services or infrastructure.

Reservation of Rights

Notice, Communication & Immediate Action

1. Where feasible and not inconsistent with legal, security or fraud concerns, the Company will attempt to notify the Customer by the primary contact method on file (email, account dashboard, or telephone) prior to suspension or termination.
2. In cases involving fraud, security threats, or legal/regulatory obligations, the Company may suspend or terminate Services immediately without prior notice.
3. All notices are deemed given: (a) when sent by email to the address on file; (b) when posted to the account dashboard; or (c) when delivered by certified mail to the billing address on file.
4. Initial Action: Access to all or a portion of the Services may be disabled pending investigation or resolution.

Investigation, Reinstatement & Termination

1. Investigation: The Company may investigate the cause of suspension. The Customer must cooperate fully and promptly in any investigation.
2. Requirements for Reinstatement: Reinstatement is contingent upon, at the Company’s discretion, receipt of cleared payments, submission of Verified Documents, remediation of security issues, compliance confirmations, and any applicable reinstatement fees.
3. Termination: If the issue is not resolved within a reasonable time or if the violation is severe, the Company may terminate the Services. Upon termination, the Company may permanently delete Customer data, cancel access to all Services, and pursue legal remedies. Termination may be immediate or follow a suspension period, at the Company’s sole discretion.
4. Duration: Suspension will remain in place until the Company notifies the Customer in writing that Services will be reinstated or until termination is effected.

Fees, Charges and Collections

The Customer remains liable for all amounts incurred up to and including the date of suspension or termination. The Company may charge administrative or reinstatement fees in accordance with published pricing or at its discretion. Outstanding debts may be referred to collections or reported to credit agencies where permitted by law.

Appeals, Disputes and Reinstatement Requests

1. The Customer may submit a written appeal or request for review to admin@hostclaw.com. Appeals must include a detailed description of the issue, supporting evidence, and proposed corrective actions.
2. The Company will review appeals in good faith but is not required to reinstate Services. The Company’s determination on appeals is final.

Confidentiality, Quotations & Sharing Restrictions

All internal notices, quotations, investigation reports and related materials provided by the Company in connection with a suspension or termination are proprietary and for accounting or internal use only unless explicitly authorized in writing. Such materials must not be used for purchase or sale, nor shared with third parties without prior written consent.

Customers Obligations

1. Customers must: (a) keep account contact and billing information current; (b) timely provide Verified Documents when requested; (c) comply with all applicable laws and Company agreements; and (d) promptly respond to Company communications relating to suspension or termination.
2. Failure to meet these obligations may result in suspension or termination without further notice.

Amendment

The Company reserves the right to amend this Policy at any time. Revised versions will be effective upon posting to the Company’s website or transmission to the Customer by email. Continued use of Services after posting constitutes acceptance of the amended Policy.

Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special or punitive damages arising from suspension or termination. The Company’s total aggregate liability in connection with suspension or termination shall not exceed the amounts actually paid by the Customer to the Company in the six (6) months preceding the event giving rise to liability.

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